Frequently Asked Questions
Welcome to our FAQ! Here you will find answers to the questions we get asked the most.
ORDERS & RETURNS
You will receive an order confirmation via e-mail.
When you place an order with us you'll be happy to know that we aim for it to be carefully packaged and shipped within the shortest time possible.
It takes about 2 to 5 business days to carefully manufacture your high quality product. Afterwards we will send it out to you.
We ship anywhere in USA and Germany as well as many international destinations.
Our average shipping times in business days:
• United States: 3 to 4 days
• Germany: 3 to 4 days
• Canada: 2 to 8 days
• United Kingdom: 2 to 5 days
• Switzerland: 3 to 5 days
• Australia: 2 to 12 days
• Global: 3 to 14 days
We offer a 30 day 100% money back guarantee including refunds and exchanges. For more information please visit our Refund Policy.
BILLING & SHIPPING
Yes we do. We ship everywhere excluding Cuba, Crimea, Iran, North Korea, and Syria.
Nope, there are no additional fees to pay. All the necessary taxes are collected in Germany, therefore you don’t have to worry about that.
Your shipping cost will be calculated in the checkout section. You receive free shipping if your order includes at least $50 of eligible items.
American Express, Apple Pay, Google Pay, Klarna, Maestro, Mastercard, PayPal, Shop Pay, SOFORT, Union Pay & Visa.
PRODUCTS
Your Waifu Premium Stickers are water-resistant, not waterproof.
Your Waifu Premium Stickers are made from a tough vinyl material that is designed to last long. However, when you want to remove them you’ll see that they are easy to peel off and won’t leave sticky residue behind.
Very well. Our Premium Phone Cases do look sleek, but they are very tough. Its solid construction fits your phone perfectly, and it protects from scratches, dust, oil, and dirt. They are made of flexible yet strong Polycarbonate (PC) material.
MISCELLANEOUS
We are currently located in Germany, the homeland of the Oktoberfest and Schnitzel.
No, your waifu is not trash. Not here. We love and accept every waifu and fully respect the views and feelings of every weeb out there. Flat is justice, medium is premium, oppai is truth and most important: personality is immortality!
Simply write us an e-mail (support@yourwaifu.com) or use our Contact Us Form.
Where can i activate my discount code?
How to use your discount code on desktop
Look for the input field "Discount code" on the right side of your screen and enter your code.
How to use your discount code on mobile
First look for the tab "Show order summary" at the top of your screen and press on it.
Then look for the input field "Discount code" right under your products and enter your code.